1. Employment Structure
All employment contracts at KoncordINC comply with the Shops and Establishment Act, Industrial Employment Standing Orders, and wage and bonus laws. Employees are categorized as full-time, part-time, or contractual with terms clearly documented. A standard 3-month probation period is applicable to most roles, post which confirmation is based on performance.
2. Hybrid Work Model
We offer a hybrid work structure combining remote and office work.
- During the probation period, employees may be required to work from the office or in a supervised remote setup.
- Post-probation, employees can opt for hybrid or remote work depending on role and performance, with mandatory compliance to data security protocols.
- All remote work is conducted on HIPAA-compliant systems with VPNs, firewalls, and secure access controls.
3. Work Hours and Attendance
- Work Timings: 9:30 AM to 6:30 PM IST (1-hour lunch break)
- Working Days: Monday to Friday (Saturdays off unless assigned)
- Attendance is tracked via HRMS or secure login tools. Any deviations must be pre-approved by the team lead or HR.
4. Leave Policy
KoncordINC follows a structured and transparent leave policy compliant with Indian labor law:
| Leave Type | Annual Entitlement | Carry Forward | Encashment |
|---|---|---|---|
| Casual Leave (CL) | 7 days | No | No |
| Sick Leave (SL) | 7 days | No | No |
| Earned Leave (EL) | 12 days | Yes (up to 45 days) | Yes, if leaving company or year-end balance exceeds 45 |
| Public Holidays | 10–12 days/year | NA | NA |
| Maternity Leave | 26 weeks (as per the Maternity Benefit Act, 2017) | Not applicable | Paid leave |
| Paternity Leave | 5 days | Not applicable | No |
| Bereavement Leave | 2–3 days (case-specific) | Not applicable | No |
Note: Unused Earned Leave beyond 45 days may be encashed at basic salary rate or carried over with HR approval.
5. Payroll & Benefits
- Salaries are paid by the 7th of each month.
- Payslips, Form-16, and PF details are accessible via the HR portal.
- Statutory benefits include:
- Provident Fund (PF) under EPFO
- Employee State Insurance (ESI) where applicable
- Professional Tax, TDS, and Gratuity for eligible employees
- Employees also receive performance bonuses or project incentives as per client delivery metrics.
6. Training & Evaluation
All employees undergo in-depth training in ICD-10, CPT, HCPCS, payer rules, denial management, and software tools. Ongoing upskilling sessions, client-specific guidelines, and QA audits are integral to performance growth. Evaluations are conducted quarterly for feedback, promotions, or additional responsibilities.
7. Workplace Conduct
Employees must maintain professionalism and adhere to KoncordINC’s Code of Conduct. Any misconduct, data breach, or violation of confidentiality will result in disciplinary action or termination. Substance abuse, harassment, or use of derogatory language is strictly prohibited.
8. Data Privacy & HIPAA Compliance
All employees are trained on HIPAA, PHI handling, and data privacy laws under Section 43A of India’s IT Act. Access is granted on a need-to-know basis, and violations result in termination and possible legal action. Remote work must use secured company devices, VPNs, and 2FA authentication.
9. Anti-Harassment & Equal Opportunity
KoncordINC follows the POSH Act (2013) with an Internal Complaints Committee (ICC) in place. We do not discriminate based on gender, caste, religion, disability, or sexual orientation. Complaints are confidentially handled with a resolution target of 15 business days.
10. Grievance Redressal
Employees can raise concerns via:
- HR email/helpdesk
- Anonymous suggestion box
- Direct reporting to the Grievance Committee
Every issue is addressed professionally and confidentially.
11. Exit Policy
- Notice period: 30 days (or as per appointment letter)
- Employees must complete project handover, asset return, and final attendance verification
- Full & Final Settlement is processed within 30–45 days of exit
At KoncordINC, we balance global standards with Indian regulatory compliance to create a professional, secure, and rewarding environment. Whether you’re an employee, client, or partner—you can trust us to uphold fairness, compliance, and quality at every step.